Refund policy

Return & Refund Policy

Last Updated: June 01, 2025

At Tukie Technology, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging
Accompanied by proof of purchase
With all tags and accessories included (if applicable)

To initiate a return, please contact us at:

Email: tukietech.support@gmail.com

Please do not send your item back without first contacting us and receiving return authorization.

Return Address

Room 401, Building 3, No. 31 Shibei Road
Fenggang Town, Dongguan City
Guangdong Province, China

If your return request is approved, we will provide instructions on how and where to send your package.

Items sent back without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery and provide clear photos of the issue. We will evaluate the situation and arrange a replacement or refund when appropriate.

Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)
Custom-made or personalized products
Personal care products
Hazardous materials
Flammable liquids or gases
Gift cards

Sale items may only be returned if they are defective, damaged, or not as described.

If you have questions about whether your item qualifies for a return, please contact us before making a return request.

Exchanges

The fastest way to receive a different item is to return the original item and place a new order once your return has been approved.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Original shipping charges are non-refundable unless the return is due to our error.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your purchase within 14 days of receiving your order without providing a reason.

To request a cancellation or return, please contact:

Email: tukietech.support@gmail.com

Conditions:

The return request must be submitted within 14 days of receiving the final item in your order.
The item must be returned in its original condition.
Refunds will be issued to the original payment method.
Customers are responsible for return shipping costs unless the item is defective or incorrect.

This right does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery.